Customer Centric companies have a product and company structure that is truly attractive to all consumers as it turns traditional business around for the benefit of the customer, and of course represents a model within the updated Direct Selling industry. A strategic business model that meets customer expectations and adds sustainability to Direct Selling companies.
In fact, most of the Direct Selling companies that have shown great growth in recent years have strong customer acquisition and retention capabilities in their different channels, as well as sophisticated sales systems that capture customer information, which suggests that Being Customer Centric is a trend more than consolidated and evident in the Direct Selling Industry if you want to achieve long-term customer success.
Now, it is known that being Customer Centric will attract customers according to their preferences, but implementing the strategy does not happen overnight, there are organizational and logistical challenges that demand resources. What are those challenges? We will tell you about them below so that you keep them in mind, as well as how to face them so that your Customer Centric strategy brings a great return on benefits.
Customer Centric organizational challenges
In the Direct Selling industry, distributors build their own businesses based on the products and services they represent through the social and digital tools provided by the digital world and the company to which they belong. That is, technology goes hand in hand with a Customer Centric strategy, which is why in this case a huge organizational challenge is presented, since these people must be included as a sales force, so that they can be trained, giving them technological tools to facilitate their promotion and knowledge to boost their sales strategies in order to offer an experience that transcends in sales.
Yes, being Customer Centric also affects the role of the distributor, in an organizational model correctly structured to enhance sales and customer experience, direct sales companies are responsible for order processing, fulfillment and payment of commissions. Focusing on the customer also means focusing on the sales force to make it easier for customers to buy, reducing barriers to making them part of the business opportunity.
Focusing on the customer is about making constant changes in the business model, periodic adjustments in every organizational aspect because both with customers and with technology, change is constant.
Customer Centric logistical challenges
The logistics process in a Customer Centric model is separated from the sellers and deals directly with the customer, that is, the end customer is attended by the company, involving new processes, new logistics providers and new contact points with the customer. The challenge, in this case, is the volume that can be presented in these new aspects that we have mentioned above, since as we have said, being Customer Centric goes hand in hand with technology, which makes logistics processes more and more scalable.
The closing gap technology to be Customer Centric
With our tools, your Direct Selling business will be able to function more easily in the Customer Centric world by facilitating operations management with all the technological features needed to increase sales efficiency and bring the Customer Centric strategy to the best results. Our S4 Software Solution for Direct Selling can take your business to a new level, by leveraging technology for your sellers, distributors and consultants:
Let us work with you to increase the power of digital sales for your Customer Centric sales force with our powerful S4 Solutions!